Fix File Format and Missing File Issues on Smart TVs

You have a Samsung, Sony, LG, or any other smart TV. You download a video and paste it into your USB or memory card. You insert that device in the back of your TV and sit to enjoy your day. Suddenly, you realise that the file is missing, or the video file is there, but the audio or the video is not working.

Just like you, many people have been there. But don’t worry because the blog post will help you fix this issue and enjoy the rest of the day as planned.

What causes this issue?

Smart TVs support a wide range of formats, including MKV, MP4, MWV, etc., but some extensions such as M4V, which smart TVs don’t support. Depending on your TV brand and model, one of the possible issues may occur:

  1. Unsupported audio file/codec
  2. Unsupported video file/codec
  3. File missing

There are multiple ways to fix it, but unfortunately, we can’t do much due to the limitations users have and lack of hardware. But, there is one fast solution we can apply, and it does not require that much technical knowledge. You’ll need:

  1. A PC (Windows, macOS, or Linux)
  2. A video converting software (VLC Media Player) | A open source and free video player.


If you feel comfortable watching and fixing it, then here is the video showing the whole process mentioned below.

Related: 3 Ways to Fix Unsupported Audio Codec on Android

Step 01

Insert the USB or the device into the computer. For a faster fix, copy the video to the computer because your USB device might be slow and prevent the process from working at its best.

Step 02

Conver/Save on VLC on Windows PC
Conver/Save in VLC on Windows PC

Open VLC Media Player and go to Media on the top right and then click on Convert/Save.

Converting Process in VLC Media Player
Converting Process in VLC Media Player

On the next screen, a menu will pop up with the necessary information. To add the video, click on the add button on the right. If you have any subtitle files, you can add that to the option below the video list. You can add multiple files by adding to the video list. Once satisfied, click on the Convert/Save button.

Step 03

Converting Process step 2 in VLC Media Player
Converting Process step 2 in VLC Media Player

The next screen is essential. On the top, you have your video location. Below that, we have a few options. Make sure that the option convert is selected. The profile is where we will set the format and the size of the video.

As mentioned, smart TVs supports formats such as MP4, MKV, WMV etc., but if you go to the profile menu, you will find some different names, but there is one that states “Video for MPEG4”. It converts into an MP4 extension, which smart TVs support.

There are two profile options. One with 720p and the other one with 1080p. How do you choose the right size? It’s a good practice to choose the same size for the converted video. To find the resolution of the original video:

Right-click on the video and click on properties. From the top, click on the Details tab. Scroll down until you don’t see frame width and height options. If the height is 720p, then choose 720p, and for 1080p, select 1080p.

After that, choose the output destination for the converted video. Once the destination is picked, the start button will be activated. Hit the start button.

Related: 8 Best Video Converter Apps for Android

Step 4

Conversion Progress in VLC
Conversion Progress in VLC

The progress bar will forward, and depending on the video length; it will take some time. Once the progress bar has been forwarded to the end, the conversion process is finished. Copy the converted video back to the USB and then play the video on your television.

Your video will be there, and the audio/video issue will no longer be a problem. So, this is how to fix the file missing and unsupported audio or video codec issues on your smart TV.

Wrap up

I hope the blog post helped you fix the issue. Do you have any other way to fix it or need some more help? Please feel free to comment below so others and I can help you as soon as possible. Thanks for reading, and enjoy the rest of your day.

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