When it comes to polls, surveys, and contact forms, only a handful of names come to mind. Two of those helpful names are SurveyMonkey and Microsoft Forms.
Both offer plenty of options, which is why this SurveyMonkey vs. Microsoft Forms debate is important to choose the ideal platform.
What are both
SurveyMonkey is a form service specially designed for surveys and questionnaires. It offers a wide range of options that allow you to use this program for other form types.
With SurveyMonkey, we can make forms in three different formats:
- One question per page
- Multiple questions per page
- Chat conversation style
It has a feature called “question bank,” which provides a collection of sample questions to be used in forms.
On the other hand, Microsoft Forms doesn’t have as many form elements or customization options, but it can be used for many reasons, including surveys, contact us, polls, orders, etc.
We can change the look of our forms by using built-in or background themes. Microsoft Forms has an AI feature that suggests appropriate questions while creating a form.
Supported form fields
SurveyMonkey is best in terms of supported form questions. It has 25 form questions, among which only 12 are free. Here is a list of questions in SurveyMonkey:
- Multiple Choice
- Net Promoter Score
- Image Choice
- Single Textbox
- Date / Time
- Intro Page
- New Page
- Page Break
- Star Rating (paid)
- Matrix / Rating Scale (paid)
- File Upload (paid)
- Ranking (paid)
- Click Map (paid)
- Comment Box (paid)
- Slider (paid)
- Payment (Stripe – paid)
- Matrix of Drop-down Menus (paid)
- Multiple Textboxes (paid)
- Contact Information (paid)
- Text A/B Test
- Image A/B Test
In comparison, Microsoft Forms only has 8 form questions, but these general questions are enough for basic questionnaires and survey forms. Here is a list of these choices:
- Insert Media (option available next to each question)
- Net Promoter Score
With a few great options, we can control what we receive. Microsoft Forms supports the following features:
- Enable or disable responses
- Start and end date for accepting response
- Set time duration
- Shuffle questions
- Display a progress bar
- Enable email notification for user form submission
- Display a customized thank you page
In contrast, SurveyMonkey enables us to configure the following settings related to how a user can submit a form:
- Multiple responses (accept more than one response on a single form)
- Response editing (edit responses only before or after submission)
- Instant results (redirect users to a page where the graphical summary of the options chosen by other users will be shown)
Microsoft Forms display users’ response data in basic textual and graphical format. However, it provides enough information to analyze the users’ response behavior. You can also export all data in an excel file.
In comparison, SurveyMonkey provides more details about user responses. In the paid version, you can export all data in XLS, CSV, PPT, PDF, PNG, and SPSS format. It also categorizes the user responses into the following three sections:
- Question Summary (responses of all users are displayed on each question)
- Insights and Data Trends (provides information about total responses, completion rate, and time spent on each question in graphical format)
- Individual Responses (responses from each user are visualized separately)
Related: Typeform vs. Microsoft Forms
SurveyMonkey vs. Microsoft Forms: Validations
Like other form services, both allow adding validations. SurveyMonkey has more options than Microsoft Forms. It lets us add validations and display custom error messages for each question.
For example, we can add the “Require” validation to a multiple-choice question and show a custom error message if the user doesn’t answer.
On the other hand, Microsoft Forms is more flexible when it comes to validations for “Text” questions. But for other queries, we can only add the “Required” validation. Here’s a list of “Text” question validations:
- Long answer
- The value must be a number
- Text length (multiple rules)
SurveyMonkey offers over 100 templates, but the problem is that most are accessible in the premium plans.
Only 20 templates are available for free. Here are some of the categories of those templates:
- General Business
- Customer feedback
In contrast, Microsoft Forms has only 14 professionally free templates. These templates can be used in many different ways. Some of the templates are:
- Birthday party invitation
- Employee satisfaction survey
- Course evaluation survey
The next round of SurveyMonkey vs. Microsoft Forms is integrations. Like the other sections, this round goes to SurveyMonkey. The app supports many third-party apps. The issue is that some apps are in the free plan, while some are paid.
Still, what we have on SurveyMonkey is more than what we get on Microsoft Forms. Here are some supported integrations:
- G Suite and Office 365
- Google Forms
- Microsoft OneDrive
Microsoft Forms only supports integration with Office 365 and Microsoft SharePoint apps.
Related: Jotform vs. SurveyMonkey
Form sharing options
SurveyMonkey is limited to sharing through Web Link for free. Other options, including QR code, email, etc., are available in the paid plans.
The premium team plans also support collaborations on designs, collectors, and results.
Microsoft Forms does not support collaboration, but it has a few sharing options:
- QR code
The quiz mode of SurveyMonkey lets users view correct answers and the final results while submitting forms. In the paid version, you can add custom feedback messages based on the user’s performance.
Logic is a premium feature of SurveyMonkey. It lets us add conditional logic to questions and pages. Here is a list of different types of logic:
- Page skip logic
- Page randomization
- Question randomization
- Block randomization
- Custom variables
Microsoft Forms also have some additional features. The following extra options are available related to responses and form submission:
- Dates of Start and End
- Shuffle questions
- Show the progress bar (Available in multi-page forms)
- Receive email notifications
- Customize your thank you message.
Related: SurveyPlanet vs. SurveyMonkey
Pricing and plans
One of the things that separate them is the service cost. Microsoft Forms is free to use, whereas SurveyMonkey has minimal options in its free plan.
Those include ten questions per survey and the first 40 responses per month. The app has two teams, three individuals, and one enterprise plan. The details of each plan are available on this SurveyMonkey price page.
The first team plan is called the Team Advantage, costs $25 per user per month, and unlocks:
- Analyzing, filtering, and exporting results
- Integration with collaboration services
- 50,000 responses per year
- Unlock many customization options and form elements
- Unlock question and page skip logic
- Payment gateway
The second team plan is the Premier plan which costs $75 per month per creator and, in addition to the Advantage plan, offers 100,000 replies per year, the ability to see click map data, access to all logic tools, removal of branding, and direct API access.
The Standard individual plan costs $35 per month, offering you an infinite amount of surveys and questions, 1,000 monthly user replies, a custom logo, data export, and an option to create skip logic surveys.
The second personal plan costing $34 per month (billed annually), offers a few more options. Those include:
- 15,000 user responses per month
- Answer pipeline logic
- A/B testing
- Payment gateways
- File uploading option
The last plan, titled Premier Annual, costs $99 per month (billed yearly) and offers Click Map data visualization, unlimited filters, compared rules, data trends, and advanced branching features other than the Advantage Annual Plan features.
Although Microsoft Forms is free, you can get more storage and access to Microsoft Office 365 apps by subscribing to one of the plans.
Which one is for you?
SurveyMonkey is for organizations wanting to gather data from their employees or users, primarily for commercial purposes. It is costly for small teams.
Microsoft Forms is free and is best for small teams wanting to improve their systems with user feedback. It is for those who neither want fancy options nor have enough budget.
However, if your team works explicitly on surveys (and relies on surveys), you should consider SurveyMonkey because of its solid survey-related tools.
SurveyMonkey vs. Microsoft Forms: Links
This is the end of this comparison. Please let me know what you think of this comparison, and subscribe to the newsletter to stay in touch.